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Ensure the compliance of your onboarded nonprofit organization.

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How to make sure that your nonprofit remains eligible to use Facebook and Instagram fundraising tools.
Posted
05/04/2022
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After you complete your application to use Facebook and Instagram fundraising tools, it is important to check your Support Inbox regularly as you might be requested to provide updated documentation regarding the anti-money laundering monitoring process.


What about the Anti-Money Laundering monitoring process?

Facebook Pay is a regulated payment services company and must follow anti-money laundering laws. These laws require us to maintain current and accurate documentation provided to justify nonprofit status, enabling you to access Facebook and Instagram fundraising tools.

This process is a guarantee of your nonprofit's safety and integrity on Facebook and Instagram, and participate in our continuous efforts to develop and nurture a positive, transparent and trustworthy social impact via our platforms.

Our Due Diligence team updates and verifies information through regularly scheduled and triggered ongoing monitoring reviews. Additionally, these ongoing monitoring reviews mitigate spoofing, terrorist financing, and reputational risks.

Requests for updated information on the nonprofit during the ongoing monitoring review are sent via the Support Inbox to the nonprofit’s page and to the email on file for each Page admin. We’ll only use this information to verify your nonprofit.

Nonprofits that are unresponsive or unwilling to provide the requested information in accordance with our requirements may lose access to Facebook and Instagram fundraising tools.

This process is a guarantee of your nonprofit's safety and integrity on Facebook and Instagram, and participate in our continuous efforts to develop and nurture a positive, transparent and trustworthy social impact via our platforms.

How can I check my Support Inbox?

You can check your Support Inbox by clicking here, or by following these instructions:

  • On your computer, login to Facebook.
  • At the top right, click the [icon] Down Arrow.
  • Click Help & Support.
  • Click Support Inbox.

Types of documentation we may request:

We may ask you for any of the following:

  • Nonprofit verification documentation
  • Updated banking information
  • Information on your leadership team
  • IDs for individuals in certain positions
How long do you have to submit requested documentation?

To avoid the loss of access to Facebook and Instagram fundraising tools, all of the information we’ve asked for should be submitted within 14 days of our request. To learn more about how to keep your Page secure, accessible, and in compliance with our legal requirements, check our Best practices for Page admins guide.